Q: How will I be billed for this service?
A: Billings will appear on your Chrysler/Fiat parts statement.
Q. Can a Dealer use their PAP Bonus Funds for this program?
A: Yes, you can leverage your Bonus Funds when utilizing the below FCA Digital services.
Based on program rules, when utilizing these solutions, you have the ability to access your Bonus Funds at a 1:1 reimbursement rate and rollover to PAP. For a copy of the latest rules please visit www.fcapap.com or contact the FCA Digital VIP Team.
Q. I am a Fiat dealer; can I use my FMAP funds?
A: Yes, the below products and services and 100% FMAP eligible.
Q: What requirements does a claim need to meet for it to be eligible for full reimbursement?
A: Claims must meet the below requirements.
Q. What does a dealer need to do to get PAP reimbursement?
A: PAP approval and submission for reimbursement is automatic through FCA Digital for the following products:
Q. What does a dealer need to do to get FMAP reimbursement?
A: FMAP approval and submission for reimbursement is automatic through FCA Digital for the following products:
For Website Assistant reimbursement, dealers must provide PAP/FMAP with their FCA Digital invoice.
Q. How long does a dealer have to stay on the program?
A: Enrollment periods vary based on the program. Upon enrollment, Dealers will be required to stay on for a minimum of 60 days for both Digital Advertising and SEO. After that point, dealers can opt-out at any time.
Dealers enrolled in other products/services like Chat/SMS, Email Marketing, Fixed-Ops, and/or Website Assistant can opt-out at any time. Dealers will be required to follow standard FCA Digital billing rules in any circumstance.
Q. What are the standard FCA Digital Billing Rules?
A: All FCA Digital products are month-to-month agreements and must be canceled before the 10th of each month. If opting out, you must email [email protected] on or before the 10th of your last participating month if you do not wish to be billed for the following month.
Q. How can I get analytics/reporting for my website/providers?
A: The program is tightly integrated with your FCA Digital website and FCA Digital’s Engage. Up-to-date analytics will always be available within Engage. Campaign analytics will be available and provided by your selected vendor(s) on an on-going basis.
Q. Which provider should I choose?
A: All providers have value propositions to meet your website’s needs. Click the “Learn More” link to get a better understanding of each provider’s strengths and what they can offer. If you have additional questions about a provider, please contact the FCA Digital VIP Team ([email protected] or (888) 511-8902).
Q. What do I do if I have additional questions?
A: Contact the FCA Digital VIP Team ([email protected] or (888) 511-8902).